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Resolving Everyday Conflict
Resolving Everyday Conflict
VIDEO - Introduction to Resolving Everyday Conflict (7:26)
COURSE LECTURES
LECTURE - Thinking About the Situation (11:15)
POWERPOINT PRESENTATION - Thinking About the Situation
LECTURE - Preparing for the Discussion (8:16)
POWERPOINT PRESENTATION - Preparing for the Discussion
LECTURE - Having the Discussion (9:17)
POWERPOINT PRESENTATION - Having the Discussion
COURSE WORKSHEETS
DOWNLOAD - Participant Workbook
DOWNLOAD - Conversation tool : how to open the conversation
DOWNLOAD - Conversation tool : how to gather, understand and explore
DOWNLOAD - Conversation tool : how to agree, measure and close
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